Privacy Policy – Pro Safe Responders

Last Updated: January 8, 2025

This Privacy Policy explains how Pro Safe Responders (“Site”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website, use our services, purchase training courses (EMR, EMR Recertification, EMR Upgrade from FR, FR, EMR Tutor, EMR License Prep), or otherwise interact with us (collectively, the “Services”). For the purposes of this policy, “you” refers to anyone using our Services, including customers, visitors, or other individuals whose information we collect.

By using our Services, you consent to the collection, use, and disclosure of your information as described below. If you do not agree with this Privacy Policy, please do not use or access our Services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on our website, and the “Last Updated” date will be revised. Your continued use of our Services after updates signifies your acceptance of any changes.

How We Collect and Use Personal Information

We collect personal information from multiple sources depending on how you interact with our Services. This information helps us provide, maintain, and improve our Services, communicate with you, comply with legal obligations, enforce our terms, and protect our rights.

Information You Provide Directly

When you provide information through registration, forms, or course enrollment, we may collect:

  • Contact details (name, address, phone number, email).

  • Order and payment details (billing and shipping address, payment confirmation).

  • Account details (username, password, security questions).

  • Customer support interactions (emails or messages you send to us).

Providing certain information may be necessary to access some features of our Services.

Information We Collect Automatically

We may automatically collect data about your interactions with our website or Services (“Usage Data”) using cookies, pixels, or similar technologies. This may include:

  • Device and browser information.

  • IP address and network details.

  • How you navigate and use our Services.

Information From Third Parties

We may receive information from third-party service providers, such as:

  • Shopify, for e-commerce functionality.

  • Payment processors for billing and order fulfillment.

  • Advertising or analytics providers that use tracking technologies to improve the Services.

All third-party information is treated in accordance with this Privacy Policy.

How We Use Your Information

  • Course Delivery: To process payments, enroll you in courses, provide course materials, and manage accounts.

  • Communication: To notify you about your courses, account, orders, or changes to Services.

  • Marketing: To send promotions, updates, and advertisements, including tailored content.

  • Security: To detect, prevent, and respond to fraud, unauthorized activity, or breaches.

  • Service Improvement: To enhance the usability, functionality, and quality of our Services.

Cookies and Tracking

We use cookies to improve site functionality, analyze traffic, remember your preferences, and customize your experience. Third parties may also place cookies to provide analytics or advertising services.

You can disable cookies through your browser settings, but some features of the Services may not function properly if cookies are blocked. We also recognize the Global Privacy Control (GPC) signal, which allows you to opt out of certain tracking and advertising uses.

Sharing and Disclosure

We may share personal information in limited situations:

  • Service Providers: Vendors, IT, payment processors, fulfillment, customer support, analytics.

  • Business Partners: For advertising and service-related purposes.

  • Affiliates: Within our corporate group to operate our business efficiently.

  • Legal/Regulatory Compliance: To comply with laws, enforce terms, protect our rights, or in connection with mergers or acquisitions.

  • With Consent: When you authorize disclosure for shipping, social media integrations, or other purposes.

We do not sell sensitive personal information without your consent.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing personal information.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect personal information from children. Parents or guardians may request deletion of such information by contacting us.

Data Security and Retention

We take reasonable measures to protect personal information, but no system is completely secure. Retention periods vary based on account management, legal obligations, or service needs.

Your Rights

Depending on your location, you may have rights including:

  • Access and correction of your personal information.

  • Deletion of your personal information.

  • Data portability and restriction of processing.

  • Withdrawal of consent for data processing.

  • Appeal of decisions regarding your data rights.

  • Management of communication preferences (marketing emails).

Requests can be made via our contact information below. Verification of identity may be required.

International Users

Your personal information may be transferred, stored, or processed outside your country of residence, including by staff or third-party providers. Transfers will follow applicable legal frameworks, such as Standard Contractual Clauses where relevant.